Not as described
PP-D-DEMO-1002
Reply within
5.3 days
by 2026-11-09 09:00 UTC
Disputed
28.00 USD
- AI builds the case
- You approve
- PayPal reviews
- Decision
Buyer wrote on 2026-10-30
“The wallet colour is completely different from the photos.”
Team finished in 16s. 4 claims kept, 0 struck. Nothing has gone to PayPal.
CollectorTriageRule checkerDrafterVerifierAdvisorSeller Protection check
Recommendation
FIGHT
Strong case: the key evidence PayPal asks for is present and verified.
The buyer alleges that the received wallet’s color does not match the product photos.
What PayPal expects
- Original listing description (E6)
- Photo of the item before shipping (E7)
Missing
- Nothing missing
Decision receipt (decided by code, not AI)
Rule matched: Enough verified claims and nothing PayPal expects is missing
Facts: 4 verified claims · 2 expected items found, 0 missing · 28.00 USD disputed · settlement limit 25.00 · max offer 50% · buyer risk low · PayPal allows offers: yes
Add your own proofOptional
Add a file you have
Code checks the dates and the address. It can't confirm the file with the carrier, so your reply says who supplied it, and PayPal makes the final call.
What your reply will say
4 proven✓
The listing for the item titled "Slim leather wallet - dark brown" described it as vegetable-tanned leather with 6 card slots and noted that natural leather shade can vary slightly between hides (E6).
Proof: E6
E6
Shop listing
Listing 'Slim leather wallet - dark brown': Vegetable-tanned leather, 6 card slots. Natural leather: shade can vary slightly between hides.
✓
A packing photograph taken on 2026-10-14 shows the wallet is dark brown next to a colour card (E7).
Proof: E7
E7
Shop packing photo
Packing photo: Dark brown wallet next to colour card, photographed 2026-10-14
✓
USPS tracking number 9400111899561234567890 indicates the package was delivered on 2026-10-19 to the buyer's address at 2211 N First St, San Jose, CA 95131, US (E4, E5).
Proof: E4 E5
E4
Carrier record (USPS, simulated)
USPS tracking 9400111899561234567890: status DELIVERED, shipped 2026-10-14, delivered 2026-10-19 to 2211 N First St, San Jose, CA 95131, US.
E5
DisputeDesk check (code)
Delivery address matches the shipping address on the PayPal transaction.
✓
In the dispute, the buyer stated on 2026-10-30 that "The wallet colour is completely different from the photos." (E2)
Proof: E2
E2
PayPal dispute message (buyer)
Buyer wrote in the dispute on 2026-10-30.
“The wallet colour is completely different from the photos.”
Seller Protection check
Likely excludedSeller Protection is unlikely to apply. Fight on evidence alone, or weigh a settlement.
Claim type is covered
Seller Protection excludes Significantly Not as Described claims.
PayPal marks the payment eligible
Not stated on this dispute.
From PayPal's published US terms. PayPal alone decides eligibility.
What each choice costs
| Fight and win | 0.00 USD |
| Fight and lose | 28.00 USD |
| Accept the claim | 28.00 USD |
No fee on an inquiry that isn't escalated. Calculated by code from PayPal's published US fees. Excludes goods, shipping and High Volume fees.
Evidence9 items
E1
PayPal dispute
Dispute PP-D-DEMO-1002: reason MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBED, amount 28.00 USD, status WAITING_FOR_SELLER_RESPONSE.
E2
PayPal dispute message (buyer)
written by buyer
Buyer wrote in the dispute on 2026-10-30.
“The wallet colour is completely different from the photos.”
E3
PayPal order
PayPal order ORDDEMO1002 for 28.00 USD, shipping address on transaction: 2211 N First St, San Jose, CA, 95131, US.
E4
Carrier record (USPS, simulated)
USPS tracking 9400111899561234567890: status DELIVERED, shipped 2026-10-14, delivered 2026-10-19 to 2211 N First St, San Jose, CA 95131, US.
E5
DisputeDesk check (code)
Delivery address matches the shipping address on the PayPal transaction.
E6
Shop listing
Listing 'Slim leather wallet - dark brown': Vegetable-tanned leather, 6 card slots. Natural leather: shade can vary slightly between hides.
E7
Shop packing photo
Packing photo: Dark brown wallet next to colour card, photographed 2026-10-14
E8
Shop chat (buyer)
written by buyer
Buyer message on 2026-10-20.
“The wallet is a bit lighter than the photo.”
E9
Shop records
Buyer has 0 previous order(s) and 0 previous dispute(s) with this shop.
Agent run log8 steps · 16s
- 1
Collector
code
Collected 8 evidence items from PayPal, shop records and proof you added.
- 2
Triage
AI
The buyer alleges that the received wallet’s color does not match the product photos.
- 3
Investigator
tool call
Called lookup_buyer_history() -> {"previous_orders": 0, "previous_disputes": 0}
- 4
Rule checker
code
Checked what PayPal expects for this claim: 2 met, 0 missing.
- 5
Drafter
AI
Drafted 4 claims.
- 6
Verifier
code + AI
Kept 4 claims, struck 0.
- 7
Advisor
code
Recommendation: FIGHT. Strong case: the key evidence PayPal asks for is present and verified.
- 8
Seller Protection check
code
Seller Protection is unlikely to apply. Fight on evidence alone, or weigh a settlement.
Model nvidia/nemotron-3-super-120b-a12b · analysed 2026-11-03 21:01 UTC
Activity on this case12 entries
2026-11-03 21:01 · Work planned by system
2026-11-03 21:01 · AI team finished the case by ai
2026-11-02 21:05 · Work planned by system
2026-11-02 21:05 · AI team finished the case by ai
2026-11-01 21:04 · Work planned by system
2026-11-01 21:04 · AI team finished the case by ai
2026-11-01 04:12 · Work planned by system
2026-11-01 04:11 · AI team finished the case by ai
2026-11-01 03:37 · Work planned by seller
2026-11-01 03:36 · AI team finished the case by ai
2026-11-01 03:35 · Call recording selected for a case by system
2026-10-31 17:35 · AI team finished the case by ai