Guardrails

The limits your agents work inside. Plain code enforces them, not the AI. The AI can't change them, and every change is logged.

Call recording consent

Not confirmed. You'll be asked when you add your first call.

Always on

  • Nothing is sent to PayPal until you click a button.
  • Accepting a claim needs you to type ACCEPT.
  • A call can't reach your reply until you confirm the transcript, and it never replaces carrier proof.
  • Buyers who dispute most of their orders never get a settlement suggestion.
  • Text written by the buyer is treated as data, never as instructions to the AI.

Drop the call here

The agents will take it from here.

Some US states, including California, need everyone on a call to agree to recording. You only confirm this once, and you can withdraw it under Guardrails. The audio goes to Gnani to be transcribed, and DisputeDesk doesn't keep it.