Agent log

Everything that happened, by you, the AI team and PayPal. Each entry is chained to the one before it, so history can't be changed unnoticed.
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When (UTC)WhatWhoDisputeDetails
2026-11-03 21:01 Work planned Agents PP-D-DEMO-1001
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{"end": "2026-11-04T00:00:00+00:00", "handler": "You", "start": "2026-11-03T23:00:00+00:00"}
#85 · 04c35292e92fccc9…
2026-11-03 21:01 Work planned Agents PP-D-DEMO-1002
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{"end": "2026-11-03T23:00:00+00:00", "handler": "Helper", "start": "2026-11-03T22:00:00+00:00"}
#84 · 4153d8b2be78d8cb…
2026-11-03 21:01 Work planned Agents PP-D-DEMO-1003
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{"end": "2026-11-03T23:00:00+00:00", "handler": "You", "start": "2026-11-03T22:00:00+00:00"}
#83 · d3bf271de9fb78f9…
2026-11-03 21:01 AI team finished the case AI PP-D-DEMO-1004
View
{"analysis_id": 24, "decision": "fight", "kept": 2, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#82 · 1b1390cbc05f9b3c…
2026-11-03 21:01 AI team finished the case AI PP-D-DEMO-1001
View
{"analysis_id": 23, "decision": "fight", "kept": 4, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#81 · b3b7f6d58c67f392…
2026-11-03 21:01 AI team finished the case AI PP-D-DEMO-1002
View
{"analysis_id": 22, "decision": "fight", "kept": 4, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#80 · 2b2a39cf6af33e0e…
2026-11-03 21:01 AI team finished the case AI PP-D-DEMO-1003
View
{"analysis_id": 21, "decision": "settle", "kept": 4, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#79 · 4775f54273ff94ac…
2026-11-03 21:00 Call recording selected for a case Agents PP-D-DEMO-1001
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{"call_id": 17, "matched_on": "order DD-1001"}
#78 · e417a480b2cbfa55…
2026-11-03 21:00 Call recording added Demo
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{"call_id": 17, "consent_confirmed": true, "party": "buyer", "sha256": "b4671186628bc0fa8afcf6fc2d1fa0d5b110b12f3b641df9e0916886400afa61"}
#77 · 33c63d6c1d33912a…
2026-11-03 21:00 Call recording selected for a case Agents PP-D-DEMO-1003
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{"call_id": 16, "matched_on": "order DD-1003"}
#76 · 55d25d4b2271c1d6…
2026-11-03 21:00 Call recording added Demo
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{"call_id": 16, "consent_confirmed": true, "party": "carrier", "sha256": "8cc0ab6072fc076cbb54d3f0080c2d5af62cf2559a00fd74c0a853e0f32607c4"}
#75 · 0b314a19a696039e…
2026-11-03 21:00 Call recording selected for a case Agents PP-D-DEMO-1003
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{"call_id": 15, "matched_on": "order DD-1003"}
#74 · c7ea061e99687f60…
2026-11-03 21:00 Call recording added Demo
View
{"call_id": 15, "consent_confirmed": true, "party": "buyer", "sha256": "93c056282260cbcc7d95100ebc49d358f93caa94d4f7191946a5d388e6d96145"}
#73 · d089948aebfb96a0…
2026-11-03 21:00 Checked PayPal Demo, nothing sent Agents
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{"demo": true, "disputes": 4}
#72 · 109239db4527ac7b…
2026-11-03 21:00 Demo reset Agents
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{}
#71 · 77be37e802260cd4…
2026-11-02 21:05 Work planned Agents PP-D-DEMO-1001
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{"end": "2026-11-03T00:00:00+00:00", "handler": "You", "start": "2026-11-02T23:00:00+00:00"}
#70 · 6adb43f44e5dd153…
2026-11-02 21:05 Work planned Agents PP-D-DEMO-1002
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{"end": "2026-11-02T23:00:00+00:00", "handler": "Helper", "start": "2026-11-02T22:00:00+00:00"}
#69 · e16833d8133270b8…
2026-11-02 21:05 Work planned Agents PP-D-DEMO-1003
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{"end": "2026-11-02T23:00:00+00:00", "handler": "You", "start": "2026-11-02T22:00:00+00:00"}
#68 · a1e63adb68d84d18…
2026-11-02 21:05 AI team finished the case AI PP-D-DEMO-1004
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{"analysis_id": 20, "decision": "fight", "kept": 2, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 2}
#67 · b1c2bbf890070214…
2026-11-02 21:05 AI team finished the case AI PP-D-DEMO-1001
View
{"analysis_id": 19, "decision": "fight", "kept": 4, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#66 · 42d43589323b8720…
2026-11-02 21:05 AI team finished the case AI PP-D-DEMO-1002
View
{"analysis_id": 18, "decision": "fight", "kept": 3, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#65 · 2234ce0947faea02…
2026-11-02 21:04 AI team finished the case AI PP-D-DEMO-1003
View
{"analysis_id": 17, "decision": "settle", "kept": 4, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#64 · 3674b6eca7a32d5d…
2026-11-02 21:04 Call recording selected for a case Agents PP-D-DEMO-1001
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{"call_id": 14, "matched_on": "order DD-1001"}
#63 · 36580fe814e69860…
2026-11-02 21:04 Call recording added Demo
View
{"call_id": 14, "consent_confirmed": true, "party": "buyer", "sha256": "b4671186628bc0fa8afcf6fc2d1fa0d5b110b12f3b641df9e0916886400afa61"}
#62 · 6ee857ac2bd98646…
2026-11-02 21:04 Call recording selected for a case Agents PP-D-DEMO-1003
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{"call_id": 13, "matched_on": "order DD-1003"}
#61 · 6a0404b109b5ebea…
2026-11-02 21:04 Call recording added Demo
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{"call_id": 13, "consent_confirmed": true, "party": "carrier", "sha256": "8cc0ab6072fc076cbb54d3f0080c2d5af62cf2559a00fd74c0a853e0f32607c4"}
#60 · 54b04638bba8adb5…
2026-11-02 21:04 Call recording selected for a case Agents PP-D-DEMO-1003
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{"call_id": 12, "matched_on": "order DD-1003"}
#59 · 02dc84918c60d9ba…
2026-11-02 21:04 Call recording added Demo
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{"call_id": 12, "consent_confirmed": true, "party": "buyer", "sha256": "93c056282260cbcc7d95100ebc49d358f93caa94d4f7191946a5d388e6d96145"}
#58 · 7b8bbaf6c2afa877…
2026-11-02 21:04 Checked PayPal Demo, nothing sent Agents
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{"demo": true, "disputes": 4}
#57 · 4620952dca46a921…
2026-11-02 21:04 Demo reset Agents
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{}
#56 · 46d6510023be833f…
2026-11-01 21:04 Work planned Agents PP-D-DEMO-1001
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{"end": "2026-11-02T00:00:00+00:00", "handler": "You", "start": "2026-11-01T23:00:00+00:00"}
#55 · ce46b7f7bd50dd9e…
2026-11-01 21:04 Work planned Agents PP-D-DEMO-1002
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{"end": "2026-11-01T23:00:00+00:00", "handler": "Helper", "start": "2026-11-01T22:00:00+00:00"}
#54 · 55d4b26fa15f1a05…
2026-11-01 21:04 Work planned Agents PP-D-DEMO-1003
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{"end": "2026-11-01T23:00:00+00:00", "handler": "You", "start": "2026-11-01T22:00:00+00:00"}
#53 · 0ee9fd04f5b7aa31…
2026-11-01 21:04 AI team finished the case AI PP-D-DEMO-1004
View
{"analysis_id": 16, "decision": "fight", "kept": 4, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#52 · e633430da3d2fb72…
2026-11-01 21:04 AI team finished the case AI PP-D-DEMO-1001
View
{"analysis_id": 15, "decision": "fight", "kept": 4, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#51 · bbb1fbe50d87b6fb…
2026-11-01 21:04 AI team finished the case AI PP-D-DEMO-1002
View
{"analysis_id": 14, "decision": "fight", "kept": 4, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#50 · 1eef05f4c5d2bd27…
2026-11-01 21:03 AI team finished the case AI PP-D-DEMO-1003
View
{"analysis_id": 13, "decision": "settle", "kept": 5, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#49 · 626633fa315a9ae9…
2026-11-01 21:03 Call recording selected for a case Agents PP-D-DEMO-1001
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{"call_id": 11, "matched_on": "order DD-1001"}
#48 · bd9a6cff2a5e0b01…
2026-11-01 21:03 Call recording added Demo
View
{"call_id": 11, "consent_confirmed": true, "party": "buyer", "sha256": "b4671186628bc0fa8afcf6fc2d1fa0d5b110b12f3b641df9e0916886400afa61"}
#47 · 3034cfe42139664b…
2026-11-01 21:03 Call recording selected for a case Agents PP-D-DEMO-1003
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{"call_id": 10, "matched_on": "order DD-1003"}
#46 · 902fa8b2c125f8e1…
2026-11-01 21:03 Call recording added Demo
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{"call_id": 10, "consent_confirmed": true, "party": "carrier", "sha256": "8cc0ab6072fc076cbb54d3f0080c2d5af62cf2559a00fd74c0a853e0f32607c4"}
#45 · 035d06e8d9bb81e8…
2026-11-01 21:03 Call recording selected for a case Agents PP-D-DEMO-1003
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{"call_id": 9, "matched_on": "order DD-1003"}
#44 · ff57b9f8b045dc32…
2026-11-01 21:03 Call recording added Demo
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{"call_id": 9, "consent_confirmed": true, "party": "buyer", "sha256": "93c056282260cbcc7d95100ebc49d358f93caa94d4f7191946a5d388e6d96145"}
#43 · 4e7a76d4e9d0aec6…
2026-11-01 21:03 Checked PayPal Demo, nothing sent Agents
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{"demo": true, "disputes": 4}
#42 · d2aee4613f20c509…
2026-11-01 21:03 Demo reset Agents
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{}
#41 · a4ae8ebcf9548efb…
2026-11-01 10:12 AI team finished the case AI PP-D-DEMO-1003
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{"analysis_id": 12, "decision": "settle", "kept": 6, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#40 · 2f8be773f96af640…
2026-11-01 04:12 Work planned Agents PP-D-DEMO-1001
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{"end": "2026-11-01T07:00:00+00:00", "handler": "You", "start": "2026-11-01T06:00:00+00:00"}
#39 · f952d08adcd47663…
2026-11-01 04:12 Work planned Agents PP-D-DEMO-1002
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{"end": "2026-11-01T06:00:00+00:00", "handler": "Helper", "start": "2026-11-01T05:00:00+00:00"}
#38 · 1062d86bc07b8449…
2026-11-01 04:12 Work planned Agents PP-D-DEMO-1003
View
{"end": "2026-11-01T06:00:00+00:00", "handler": "You", "start": "2026-11-01T05:00:00+00:00"}
#37 · 94bb9f381dda6423…
2026-11-01 04:12 AI team finished the case AI PP-D-DEMO-1004
View
{"analysis_id": 11, "decision": "fight", "kept": 4, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#36 · aae9ed579e7ef3d2…
2026-11-01 04:12 AI team finished the case AI PP-D-DEMO-1003
View
{"analysis_id": 10, "decision": "settle", "kept": 5, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#35 · a18e638b81446829…
2026-11-01 04:12 AI team finished the case AI PP-D-DEMO-1001
View
{"analysis_id": 9, "decision": "fight", "kept": 5, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#34 · fd0ddc416c239342…
2026-11-01 04:11 AI team finished the case AI PP-D-DEMO-1002
View
{"analysis_id": 8, "decision": "fight", "kept": 6, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#33 · 9083b65dd2952948…
2026-11-01 04:11 Call recording selected for a case Agents PP-D-DEMO-1001
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{"call_id": 8, "matched_on": "order DD-1001"}
#32 · bc4c7ce927419285…
2026-11-01 04:11 Call recording added Demo
View
{"call_id": 8, "consent_confirmed": true, "party": "buyer", "sha256": "b4671186628bc0fa8afcf6fc2d1fa0d5b110b12f3b641df9e0916886400afa61"}
#31 · 52c1d3fb8a8b31f7…
2026-11-01 04:11 Call recording selected for a case Agents PP-D-DEMO-1003
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{"call_id": 7, "matched_on": "order DD-1003"}
#30 · 0626f632df206506…
2026-11-01 04:11 Call recording added Demo
View
{"call_id": 7, "consent_confirmed": true, "party": "carrier", "sha256": "8cc0ab6072fc076cbb54d3f0080c2d5af62cf2559a00fd74c0a853e0f32607c4"}
#29 · 74a18351ec3fc97c…
2026-11-01 04:11 Call recording selected for a case Agents PP-D-DEMO-1003
View
{"call_id": 6, "matched_on": "order DD-1003"}
#28 · af8594bec85053d3…
2026-11-01 04:11 Call recording added Demo
View
{"call_id": 6, "consent_confirmed": true, "party": "buyer", "sha256": "93c056282260cbcc7d95100ebc49d358f93caa94d4f7191946a5d388e6d96145"}
#27 · 87ec3db391d8b624…
2026-11-01 04:11 Checked PayPal Demo, nothing sent Agents
View
{"demo": true, "disputes": 4}
#26 · cbe867b7b6d7cc85…
2026-11-01 04:11 Demo reset Agents
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{}
#25 · fc9aa865d8e26031…
2026-11-01 03:37 Work planned Seller PP-D-DEMO-1004
View
{"end": "2026-11-01T06:00:00+00:00", "handler": "Helper", "start": "2026-11-01T05:00:00+00:00"}
#24 · 30cff40d8918da58…
2026-11-01 03:37 Work planned Seller PP-D-DEMO-1001
View
{"end": "2026-11-01T06:00:00+00:00", "handler": "You", "start": "2026-11-01T05:00:00+00:00"}
#23 · 37a41381a01eb44c…
2026-11-01 03:37 Work planned Seller PP-D-DEMO-1002
View
{"end": "2026-11-01T05:00:00+00:00", "handler": "Helper", "start": "2026-11-01T04:00:00+00:00"}
#22 · 252050b399d138a9…
2026-11-01 03:37 Work planned Seller PP-D-DEMO-1003
View
{"end": "2026-11-01T05:00:00+00:00", "handler": "You", "start": "2026-11-01T04:00:00+00:00"}
#21 · 8d33d9db3f23932c…
2026-11-01 03:36 AI team finished the case AI PP-D-DEMO-1002
View
{"analysis_id": 7, "decision": "fight", "kept": 3, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 1}
#20 · 9aa8c54fd3cf3368…
2026-11-01 03:35 Call recording selected for a case Agents PP-D-DEMO-1002
View
{"call_id": 5, "matched_on": "order DD-1002"}
#19 · cc6c629fe14fabd8…
2026-11-01 03:35 Speakers worked out on a call AI
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{"call_id": 5}
#18 · 53d5d2183e381b53…
2026-11-01 03:35 Call recording added Seller
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{"audio_sha256": null, "call_id": 5, "consent_confirmed": true}
#17 · 640f3405cd397bf7…
2026-11-01 03:19 Message sent Demo, nothing sent Seller PP-D-DEMO-1003
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{"chars": 268, "demo": true, "edited_by_seller": false}
#16 · 5bc33c9d1d259a38…
2026-11-01 03:19 Checked PayPal Demo, nothing sent Agents
View
{"demo": true, "disputes": 4}
#15 · e15316997b288447…
2026-10-31 19:53 AI team finished the case AI PP-D-DEMO-1001
View
{"analysis_id": 6, "decision": "fight", "kept": 4, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#14 · f546233cbde181ec…
2026-10-31 19:53 AI team finished the case AI PP-D-DEMO-1003
View
{"analysis_id": 5, "decision": "settle", "kept": 2, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#13 · 245758866be8761a…
2026-10-31 19:53 Call recording added Demo
View
{"call_id": 4, "consent_confirmed": true, "party": "buyer", "sha256": "fcc233dd77ddaa361ccc82e7f08fa2c1056dfdf2b8938cf7c25932f73d7dad74"}
#12 · 28d750a05c06ed69…
2026-10-31 19:53 Call recording selected for a case Agents PP-D-DEMO-1001
View
{"call_id": 3, "matched_on": "order DD-1001"}
#11 · 30ad4359121efad3…
2026-10-31 19:53 Call recording added Demo
View
{"call_id": 3, "consent_confirmed": true, "party": "buyer", "sha256": "b4671186628bc0fa8afcf6fc2d1fa0d5b110b12f3b641df9e0916886400afa61"}
#10 · 220cfb705bc81a3b…
2026-10-31 19:53 Call recording selected for a case Agents PP-D-DEMO-1003
View
{"call_id": 2, "matched_on": "order DD-1003"}
#9 · f3e665c3a4870195…
2026-10-31 19:53 Call recording added Demo
View
{"call_id": 2, "consent_confirmed": true, "party": "carrier", "sha256": "8cc0ab6072fc076cbb54d3f0080c2d5af62cf2559a00fd74c0a853e0f32607c4"}
#8 · d61cbe3db3f8eb07…
2026-10-31 19:53 Call recording selected for a case Agents PP-D-DEMO-1003
View
{"call_id": 1, "matched_on": "order DD-1003"}
#7 · 7c6d6b1b8a1138c6…
2026-10-31 19:53 Call recording added Demo
View
{"call_id": 1, "consent_confirmed": true, "party": "buyer", "sha256": "93c056282260cbcc7d95100ebc49d358f93caa94d4f7191946a5d388e6d96145"}
#6 · 03501b52147345cc…
2026-10-31 17:35 AI team finished the case AI PP-D-DEMO-1002
View
{"analysis_id": 4, "decision": "fight", "kept": 3, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#5 · 0e59fba99d0f7756…
2026-10-31 17:35 AI team finished the case AI PP-D-DEMO-1001
View
{"analysis_id": 3, "decision": "fight", "kept": 4, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#4 · 70aeac212f1555da…
2026-10-31 17:35 AI team finished the case AI PP-D-DEMO-1003
View
{"analysis_id": 2, "decision": "settle", "kept": 3, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#3 · cfc19799783283d4…
2026-10-31 17:34 AI team finished the case AI PP-D-DEMO-1004
View
{"analysis_id": 1, "decision": "fight", "kept": 3, "model": "nvidia/nemotron-3-super-120b-a12b", "struck": 0}
#2 · ca694314d31f67d1…
2026-10-31 17:34 Checked PayPal Demo, nothing sent Agents
View
{"demo": true, "disputes": 4}
#1 · 5292e90270f4acfb…

Drop the call here

The agents will take it from here.

Some US states, including California, need everyone on a call to agree to recording. You only confirm this once, and you can withdraw it under Guardrails. The audio goes to Gnani to be transcribed, and DisputeDesk doesn't keep it.