Calls
Drop a recording anywhere in the app. The onboarding agent transcribes it, works out who said what, finds the case and reads it. You only step in to confirm.
Drop a call recording anywhere
Under 10 MB. Works best in English. Put the order number in the file name or say it on the call.
In your cases
3
DD-1001-buyer.mp3 Call with the buyer · 2026-11-02 · made-up sample for the demo
PP-D-DEMO-1001 selected by order DD-1001
Read the transcript
Agent: This call is recorded, is that okay?
Buyer: Yes, go ahead.
Agent: Have you found the tote?
Buyer: It never came and my neighbour has not seen it.
DD-1003-driver.mp3 Call with the carrier · 2026-11-02 · made-up sample for the demo
PP-D-DEMO-1003 selected by order DD-1003
Read the transcript
Seller: Hi, this call is recorded, is that okay?
Driver: Sure, no problem.
Seller: Do you remember this parcel?
Driver: I think I left it at the front door.
DD-1003-buyer.mp3 Call with the buyer · 2026-11-02 · made-up sample for the demo
PP-D-DEMO-1003 selected by order DD-1003
Read the transcript
Agent: Thanks for calling about order DD-1003. This call is recorded, is that okay?
Customer: Yes, that's fine.
Agent: Did the keychain reach you?
Customer: A parcel did come last week but I haven't opened it yet.