Dispute evidence pack
PP-D-DEMO-1002 · MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBED · 28.00 USD · status WAITING_FOR_SELLER_RESPONSE
Reply by 2026-11-09 09:00 UTC
Seller response
Thank you for reviewing this case. These are the facts, each with its evidence. - The listing for the item titled "Slim leather wallet - dark brown" described it as vegetable-tanned leather with 6 card slots and noted that natural leather shade can vary slightly between hides (E6). [E6] - A packing photograph taken on 2026-10-14 shows the wallet is dark brown next to a colour card (E7). [E7] - USPS tracking number 9400111899561234567890 indicates the package was delivered on 2026-10-19 to the buyer's address at 2211 N First St, San Jose, CA 95131, US (E4, E5). [E4, E5] - In the dispute, the buyer stated on 2026-10-30 that "The wallet colour is completely different from the photos." (E2) [E2] Please see the evidence listed below.
Evidence
| ID | Source | Fact |
|---|---|---|
| E1 | PayPal dispute | Dispute PP-D-DEMO-1002: reason MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBED, amount 28.00 USD, status WAITING_FOR_SELLER_RESPONSE. |
| E2 | PayPal dispute message (buyer) written by buyer |
Buyer wrote in the dispute on 2026-10-30. “The wallet colour is completely different from the photos.” |
| E3 | PayPal order | PayPal order ORDDEMO1002 for 28.00 USD, shipping address on transaction: 2211 N First St, San Jose, CA, 95131, US. |
| E4 | Carrier record (USPS, simulated) | USPS tracking 9400111899561234567890: status DELIVERED, shipped 2026-10-14, delivered 2026-10-19 to 2211 N First St, San Jose, CA 95131, US. |
| E5 | DisputeDesk check (code) | Delivery address matches the shipping address on the PayPal transaction. |
| E6 | Shop listing | Listing 'Slim leather wallet - dark brown': Vegetable-tanned leather, 6 card slots. Natural leather: shade can vary slightly between hides. |
| E7 | Shop packing photo | Packing photo: Dark brown wallet next to colour card, photographed 2026-10-14 |
| E8 | Shop chat (buyer) written by buyer |
Buyer message on 2026-10-20. “The wallet is a bit lighter than the photo.” |
| E9 | Shop records | Buyer has 0 previous order(s) and 0 previous dispute(s) with this shop. |
What PayPal expects for this reason
- ✔ Original listing description (E6)
- ✔ Photo of the item before shipping (E7)
Prepared by DisputeDesk on 2026-11-03T21:01:19+00:00. Every statement above cites evidence that was checked by code and an AI fact-checker. Audit log integrity: intact.
Evidence integrity
No impossible shipping or delivery dates found.
SHA-256 fingerprints of each item as recorded. If an item changes, its fingerprint changes.
| ID | Source | Fingerprint |
|---|---|---|
| E1 | PayPal dispute | a6dc72e2f5fa0a70… |
| E2 | PayPal dispute message (buyer) | be7d68c05eb3754d… |
| E3 | PayPal order | 7754df3915c5949d… |
| E4 | Carrier record (USPS, simulated) | 3f8fb9bfef50fbf4… |
| E5 | DisputeDesk check (code) | a04ffdc9fd8f873a… |
| E6 | Shop listing | 2795a0ab6c5a477e… |
| E7 | Shop packing photo | cf605e01605b1c5c… |
| E8 | Shop chat (buyer) | 88933777e616b611… |
| E9 | Shop records | 8317a4d6e0675a2a… |
Whole pack: b9e7d2afaec8343583f469e34b2e0a6f226fb5a8f4482e3bab1679723080cc50