DISPUTE EVIDENCE PACK - PP-D-DEMO-1003
Amount: 12.00 USD
Reason: MERCHANDISE_OR_SERVICE_NOT_RECEIVED
Status: WAITING_FOR_SELLER_RESPONSE

SELLER RESPONSE
Thank you for reviewing this case. These are the facts, each with its evidence.
- The PayPal order ORDDEMO1003 for 12.00 USD was placed with shipping address 2211 N First St, San Jose, CA, 95131, US. [E3]
- The item was shipped on 2026-10-13 via OTHER (no tracking number provided). [E4]
- In a call on 2026-11-02, the buyer said "A parcel did come last week but I haven't opened it yet." [E6]
- In a call on 2026-11-02, the carrier said "I think I left it at the front door." [E7]
Please see the evidence listed below.

EVIDENCE
[E1] PayPal dispute: Dispute PP-D-DEMO-1003: reason MERCHANDISE_OR_SERVICE_NOT_RECEIVED, amount 12.00 USD, status WAITING_FOR_SELLER_RESPONSE.
[E2] PayPal dispute message (buyer) (written by buyer): Buyer wrote in the dispute on 2026-10-31.
[E3] PayPal order: PayPal order ORDDEMO1003 for 12.00 USD, shipping address on transaction: 2211 N First St, San Jose, CA, 95131, US.
[E4] Shop records: Shipped on 2026-10-13 via OTHER without tracking.
[E5] Shop listing: Listing 'Leather keychain': Hand-stitched leather keychain with brass ring.
[E6] Call with the buyer (made-up sample for the demo): On a call with the buyer on 2026-11-02, the buyer spoke about how the order was delivered. Transcript reviewed by the seller, who confirmed everyone agreed to recording. Spoken words, not carrier or PayPal records.
[E7] Call with the carrier (made-up sample for the demo): On a call with the carrier on 2026-11-02, the carrier spoke about how the order was delivered. Transcript reviewed by the seller, who confirmed everyone agreed to recording. Spoken words, not carrier or PayPal records.
[E8] Shop records: Buyer has 1 previous order(s) and 0 previous dispute(s) with this shop.