Dispute evidence pack
PP-D-DEMO-1003 · MERCHANDISE_OR_SERVICE_NOT_RECEIVED · 12.00 USD · status WAITING_FOR_SELLER_RESPONSE
Reply by 2026-11-05 09:00 UTC
Seller response
Thank you for reviewing this case. These are the facts, each with its evidence. - The PayPal order ORDDEMO1003 for 12.00 USD was placed with shipping address 2211 N First St, San Jose, CA, 95131, US. [E3] - The item was shipped on 2026-10-13 via OTHER (no tracking number provided). [E4] - In a call on 2026-11-02, the buyer said "A parcel did come last week but I haven't opened it yet." [E6] - In a call on 2026-11-02, the carrier said "I think I left it at the front door." [E7] Please see the evidence listed below.
Evidence
| ID | Source | Fact |
|---|---|---|
| E1 | PayPal dispute | Dispute PP-D-DEMO-1003: reason MERCHANDISE_OR_SERVICE_NOT_RECEIVED, amount 12.00 USD, status WAITING_FOR_SELLER_RESPONSE. |
| E2 | PayPal dispute message (buyer) written by buyer |
Buyer wrote in the dispute on 2026-10-31. “Keychain never arrived.” |
| E3 | PayPal order | PayPal order ORDDEMO1003 for 12.00 USD, shipping address on transaction: 2211 N First St, San Jose, CA, 95131, US. |
| E4 | Shop records | Shipped on 2026-10-13 via OTHER without tracking. |
| E5 | Shop listing | Listing 'Leather keychain': Hand-stitched leather keychain with brass ring. |
| E6 | Call with the buyer (made-up sample for the demo) spoken on a call |
On a call with the buyer on 2026-11-02, the buyer spoke about how the order was delivered. Transcript reviewed by the seller, who confirmed everyone agreed to recording. Spoken words, not carrier or PayPal records. “A parcel did come last week but I haven't opened it yet.” |
| E7 | Call with the carrier (made-up sample for the demo) spoken on a call |
On a call with the carrier on 2026-11-02, the carrier spoke about how the order was delivered. Transcript reviewed by the seller, who confirmed everyone agreed to recording. Spoken words, not carrier or PayPal records. “I think I left it at the front door.” |
| E8 | Shop records | Buyer has 1 previous order(s) and 0 previous dispute(s) with this shop. |
What PayPal expects for this reason
- ✘ Tracking shows the item was delivered
- ✘ Delivered to the address on the PayPal transaction
Prepared by DisputeDesk on 2026-11-03T21:01:03+00:00. Every statement above cites evidence that was checked by code and an AI fact-checker. Audit log integrity: intact.
Evidence integrity
No impossible shipping or delivery dates found.
SHA-256 fingerprints of each item as recorded. If an item changes, its fingerprint changes.
| ID | Source | Fingerprint |
|---|---|---|
| E1 | PayPal dispute | 346976e6468bc380… |
| E2 | PayPal dispute message (buyer) | 83a38bcd04a2464b… |
| E3 | PayPal order | f87e99b4cd964589… |
| E4 | Shop records | 26d76c45f55de97f… |
| E5 | Shop listing | 3fe63963d8996ede… |
| E6 | Call with the buyer (made-up sample for the demo) | 41bc553ff13ff2ed… |
| E7 | Call with the carrier (made-up sample for the demo) | 8828f0c98c333c05… |
| E8 | Shop records | a9f9585a3c81df48… |
Whole pack: a741735ca2a45c0f5b1cbb6dd7c279b9aa9cc1c12b88afe64c8f5e416ce0e67d