DISPUTE EVIDENCE PACK - PP-D-DEMO-1001
Amount: 40.00 USD
Reason: MERCHANDISE_OR_SERVICE_NOT_RECEIVED
Status: WAITING_FOR_SELLER_RESPONSE

SELLER RESPONSE
Thank you for reviewing this case. These are the facts, each with its evidence.
- The PayPal order ORDDEMO1001 for $40.00 USD was shipped to 2211 N First St, San Jose, CA, 95131, US. [E3]
- FEDEX tracking 785412369874 shows the item was shipped on 2026-10-18 and delivered on 2026-10-22 to 2211 N First St, San Jose, CA 95131, US, signed by J. DOE. [E4]
- The delivery address matches the shipping address on the PayPal transaction. [E5]
- On 2026-10-23, the buyer messaged 'Bag arrived, looks nice, thanks!', acknowledging receipt. [E10]
Please see the evidence listed below.

EVIDENCE
[E1] PayPal dispute: Dispute PP-D-DEMO-1001: reason MERCHANDISE_OR_SERVICE_NOT_RECEIVED, amount 40.00 USD, status WAITING_FOR_SELLER_RESPONSE.
[E2] PayPal dispute message (buyer) (written by buyer): Buyer wrote in the dispute on 2026-10-29.
[E3] PayPal order: PayPal order ORDDEMO1001 for 40.00 USD, shipping address on transaction: 2211 N First St, San Jose, CA, 95131, US.
[E4] Carrier record (FEDEX, simulated): FEDEX tracking 785412369874: status DELIVERED, shipped 2026-10-18, delivered 2026-10-22 to 2211 N First St, San Jose, CA 95131, US, signed by J. DOE.
[E5] DisputeDesk check (code): Delivery address matches the shipping address on the PayPal transaction.
[E6] Shop listing: Listing 'Handmade leather tote bag - tan': Full-grain tan leather tote, 38 x 30 cm, cotton lining, hand-stitched. Colour may vary slightly between hides.
[E7] Shop packing photo: Packing photo: Tan tote wrapped in tissue paper inside branded box, photographed 2026-10-18
[E8] Shop chat (buyer) (written by buyer): Buyer message on 2026-10-16.
[E9] Shop chat (seller): Seller message on 2026-10-16.
[E10] Shop chat (buyer) (written by buyer): Buyer message on 2026-10-23.
[E11] Shop records: Buyer has 2 previous order(s) and 0 previous dispute(s) with this shop.