Dispute evidence pack
PP-D-DEMO-1001 · MERCHANDISE_OR_SERVICE_NOT_RECEIVED · 40.00 USD · status WAITING_FOR_SELLER_RESPONSE
Reply by 2026-11-12 09:00 UTC
Seller response
Thank you for reviewing this case. These are the facts, each with its evidence. - The PayPal order ORDDEMO1001 for $40.00 USD was shipped to 2211 N First St, San Jose, CA, 95131, US. [E3] - FEDEX tracking 785412369874 shows the item was shipped on 2026-10-18 and delivered on 2026-10-22 to 2211 N First St, San Jose, CA 95131, US, signed by J. DOE. [E4] - The delivery address matches the shipping address on the PayPal transaction. [E5] - On 2026-10-23, the buyer messaged 'Bag arrived, looks nice, thanks!', acknowledging receipt. [E10] Please see the evidence listed below.
Evidence
| ID | Source | Fact |
|---|---|---|
| E1 | PayPal dispute | Dispute PP-D-DEMO-1001: reason MERCHANDISE_OR_SERVICE_NOT_RECEIVED, amount 40.00 USD, status WAITING_FOR_SELLER_RESPONSE. |
| E2 | PayPal dispute message (buyer) written by buyer |
Buyer wrote in the dispute on 2026-10-29. “I never received the leather tote I paid for.” |
| E3 | PayPal order | PayPal order ORDDEMO1001 for 40.00 USD, shipping address on transaction: 2211 N First St, San Jose, CA, 95131, US. |
| E4 | Carrier record (FEDEX, simulated) | FEDEX tracking 785412369874: status DELIVERED, shipped 2026-10-18, delivered 2026-10-22 to 2211 N First St, San Jose, CA 95131, US, signed by J. DOE. |
| E5 | DisputeDesk check (code) | Delivery address matches the shipping address on the PayPal transaction. |
| E6 | Shop listing | Listing 'Handmade leather tote bag - tan': Full-grain tan leather tote, 38 x 30 cm, cotton lining, hand-stitched. Colour may vary slightly between hides. |
| E7 | Shop packing photo | Packing photo: Tan tote wrapped in tissue paper inside branded box, photographed 2026-10-18 |
| E8 | Shop chat (buyer) written by buyer |
Buyer message on 2026-10-16. “Hi, does the tote have an inner pocket?” |
| E9 | Shop chat (seller) | Seller message on 2026-10-16. “Yes, one zipped inner pocket. Shipping in 2 days.” |
| E10 | Shop chat (buyer) written by buyer |
Buyer message on 2026-10-23. “Bag arrived, looks nice, thanks!” |
| E11 | Shop records | Buyer has 2 previous order(s) and 0 previous dispute(s) with this shop. |
What PayPal expects for this reason
- ✔ Tracking shows the item was delivered (E4)
- ✔ Delivered to the address on the PayPal transaction (E5)
Prepared by DisputeDesk on 2026-11-03T21:01:40+00:00. Every statement above cites evidence that was checked by code and an AI fact-checker. Audit log integrity: intact.
Evidence integrity
No impossible shipping or delivery dates found.
SHA-256 fingerprints of each item as recorded. If an item changes, its fingerprint changes.
| ID | Source | Fingerprint |
|---|---|---|
| E1 | PayPal dispute | 02703dea5f6206d7… |
| E2 | PayPal dispute message (buyer) | c30c6af50b5ffded… |
| E3 | PayPal order | 0941fd4f0039a34e… |
| E4 | Carrier record (FEDEX, simulated) | ab79ab66ae6eb73c… |
| E5 | DisputeDesk check (code) | a04ffdc9fd8f873a… |
| E6 | Shop listing | 0bf93093e4f9f90e… |
| E7 | Shop packing photo | 34af3ca9094ed60b… |
| E8 | Shop chat (buyer) | 9668366da3d9aeae… |
| E9 | Shop chat (seller) | a23f061e768e7a9b… |
| E10 | Shop chat (buyer) | 32f4df88ed1edee6… |
| E11 | Shop records | fef6b0f26bc2e02b… |
Whole pack: a88691285f4684f109eb6f4187518fc57d3e5274545fdbdc560352f5aaf32daf